The price may vary between items of a different size or color. But you can also contact us: Your e-mail address associated with the parcel s you wish to return.
The returned item s must be accompanied by the original receipt or a copy in the case of a partial return. Returning a product for exchange or refund is complimentary. If you wish to return an item received as a gift, you may exchange it for an item s of equal value. Please contact our Customer Service Department who will send you the pre-paid return label by email. Products may also be exchanged or returned for a store credit at any Hermès store in the United States within thirty 30 calendar days from the date of delivery.
Hermès stores do not offer refunds on any goods purchased on Hermes. Connect to your account and select "return or exchange items" in the selection "your orders". If you are unable or do not wish to use the pre-paid label service, please contact the Customer Service Department to obtain authorization for your return. You can then return your package by a carrier of your choice to the following address: In this case, it is your responsibility to obtain proof that the goods have been returned, and to return the goods by a registered carrier of your choice, which gives proof of posting and delivery.
The cost of returning the goods, including shipping and insurance, shall be borne by you. Hermès United States is not responsible for items returned to Hermes. For any further information, please contact our Customer Service by telephone at option 1, from Monday to Friday from 9: ET, Thursday, from 9: ET, Saturday from We strive to issue refunds as quickly as possible.
Please see our FAQs for exceptions. Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request. You can check if an item is in stock before requesting an exchange by contacting Customer Service. Your return request has been submitted and you will receive a confirmation email shortly.
Please follow the instructions below:. You can arrange a collection up to 24 hours in advance. Please call Customer Service if you would like to book another time slot. Close notifications Previous notification. Back Online shopping Browsing What is the availability status of items on the site? What do I need for optimum browsing when visiting Hermes. How accurate is color display on the Internet? Orders How may I get assistance with my online order?
How do I change information on my order after it has been placed? I just finalized my order but I still have not received the order summary. Gifting Will my order be gift wrapped? Can I use a gift card or store credit for an online purchase?
Can I include a personalized gift message with my purchase? Will my gift order include an invoice where the price of the items are not shown? If I give a gift to someone, can that person exchange it for something else?
Delivery How much is the delivery? Enjoy complimentary ground shipping on all orders, excluding the 'Le Flâneur' bicycle. You will be asked to select the shipment method you would prefer as part of the order procedure.
Delivery costs depend on the value of your order and the delivery service you select:. How long will delivery take? How do I track delivery of my order? Could you deliver to a PO box? Can I have my package delivered to my mailbox? Is a signature required for delivery of my order? A signature is required upon receipt of your package.
FedEx only accepts the personal signature of the recipient. I am on a business trip. Can you deliver to my hotel? Collect in store Can I collect my order in a store? It is possible to collect the items you have ordered on Hermes.
This service is currently only available in selected stores. While completing your order, the option of in-store collection may be offered, according to your billing address. You must specify a physical street address for delivery. Orders are shipped via FedEx Ground service. An email will be sent to you informing you of the arrival of your order in-store. You will then have 21 days to collect your order.
To collect your order, please introduce yourself to a sales person when you arrive at the store, along with: Can a third party collect my order in a store? Yes, an option for third party pick-up is available if the first and last name of the individual is designated in the required fields prior to the order being placed. Please note, a copy of the order confirmation and a valid photo ID will be required at the time of pick-up. The name on the ID must match the name entered on the order for the package to be retrieved.
When will my order be available in store? An email will be sent to you when your order is available in store. If your order is placed before 2p. To collect your order, please introduce yourself to a sales person when you arrive at the store.
Payment Which means of payment are accepted by Hermes. Is my payment secure? Do you accept international credit cards? Can I place an order using a bank card that is not my own?
Yes, in this case please indicate the billing address associated with the card. When will my credit card be debited? Hermes operates a value for money, fully tracked returns service on behalf of many of the UK's top retailers. Your e-mail address associated with the parcel s you wish to return. We've joined up with myHermes to make sending your returns to us even more convenient. Just some of the benefits include:. If you have a general enquiry please contact us on web chat or email.
An email booking the pickup is all I have. Now that we've teamed up with myHermes, making the most of your day money back guarantee has never been easier! QVC offering myHermes returns For items over 15kg please contact us the weight of your parcel can be found on your returns slip. If you return items on which you have saved personal information e. I only received credit for one item and I sent them back about two weeks ago.
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